Signet Collectibles (Copy)

Explore the Signet Collectibles Help Center for answers to frequently asked questions about autographed memorabilia, pre-orders, shipping, and item authentication. Designed for new and experienced collectors alike, our Help Center guides you through ordering, personal item send-ins, Signet Seals, and more. Find detailed support on everything from exclusive collectibles to event-specific signings, or contact our team directly for further assistance.

Signet Collectibles Help Center

I have questions about my order.

New to collecting? Find the perfect autographed item for you!

I missed a signing! Do you have anything available?

Who is Signet announcing next?

Can I request talent for a future signing?

I have an idea for an exclusive product! Can I tell you more?

Where and when are signings held?

Can I send a letter or gift for a signer?

Why is the address for sending items listed as a UPS store?

General Inquiries

Can I cancel my order?

Can I return my order?

How do I request a refund?

What is the refund processing time?

Which items are non-returnable?

How do I change my password?

How do I update my email address?

How can I update my shipping address?

Can I save multiple shipping addresses?

Can I view my order history?

I don't see my preferred payment method available.

How do I redeem a gift card or promo code?

What if I didn’t receive my account confirmation or reset password email?

What should I do if I see unauthorized activity on my account?

Payments, Refunds & Account Management

What is a pre-order?

I need to change something on my order!

Where can I find the deadline to place a pre-order?

How detailed should my item description be when ordering?

What ink color should I choose?

What if the pen color I want isn't listed?

Can I place an order for multiple signers at a time?

Can I specify the signing location for my item?

Can I add a character name, personalization, or quote after placing my order?

What is a “personalization”?

I want a quote that’s more than 8 words.

What happens if a signer’s pre-orders sell out?

When will my pre-order ship?

How do I track my pre-order?

Can a talent refuse to add my requested inscription?

What happens to orders if talent cancels their appearance at an event?

Pre-Orders

What items can I order directly from Signet?

What photos are available to pre-order?

I don’t see a photo option I like. Can I upload my own?

Can I order unsigned items from Signet?

Do you offer exclusive or limited-edition products?

Signet Store Items

How do I send in a personal item?

Where can I find the deadline to send my personal item?

Do I need insurance when sending a personal item?

Where do I send my personal item?

How will I know if you received my personal item?

The mail carrier lost my package. What’s next?

I'm not sure what "type" my personal item is.

Does it matter if I send a Funko Pop flat or 3D?

How do you store and care for my item?

Should I send a pen with my personal item?

Do I need to include a return shipping label with my personal item?

Why does delivery to the personal item address not mean Signet has received the item yet?

How do you know which item is mine?

Can I send a tracking device with my personal item?

Can a talent refuse to sign my item?

Personal Items

Can I add a signature to my cast piece that Signet has already received?

How do I designate where to add an autograph on my cast piece?

What is the handling fee for adding to a cast piece?

Why is there a handling fee for adding to a cast piece?

Why was I not charged for shipping when placing a "Adding to a Cast Piece" order?

Adding to a Cast Piece

What is the Signet Seal?

Why is it called a Signet Seal?

How do I know my autograph is authentic?

How can I verify that my item's signature is authentic?

Does my autographed item have to receive a Signet Seal?

What if a Signet Seal cannot be placed on my item?

Do you offer autograph authentication or Letters of Authenticity (LOAs)?

What is CGC Grading and should I add pressing?

When will my CGC-graded comic be returned?

Signet Seal & Authentication

What are my shipping options?

Can I combine multiple orders into one shipment?

Why did my shipping cost increase?

How long after a signing will my order ship?

How will my collectible be shipped?

Why is my order taking so long to ship?

Why is my tracking number not updating?

My shipment was returned to the sender. What happens next?

Are there extra fees for international shipping?

Shipping and Delivery

What is Signet Rewards, and how does it work?

How do I join Signet Rewards?

How can I earn Signet Rewards points?

What are the tiers of Signet Rewards?

Can I earn points on pre-orders?

When will points from my order be added to my account?

How do I check my Signet Rewards balance?

Are there any restrictions on using rewards or points?

Can I redeem my Signet Rewards points for anything?

Can I combine Signet Rewards discounts with other promotions?

Can I transfer my Signet Rewards points to someone else?

What happens to my points if I cancel an order or request a refund?

I'm having an issue with my Signet Rewards!

Do I earn points for shipping and tax?

Can I earn points for referring friends?

What happens if I forget to log in while making a purchase?

Do Signet Rewards points expire?

Signet Rewards

Discover what makes Signet Collectibles unique. Learn about our Signet Seal, exclusive partnerships, and how to begin your collecting journey with confidence.

Access support for your account, payments, and technical issues. Learn how to update your information and troubleshoot common problems

Find answers to all your order-related questions. Learn how to track orders, understand pre-order timelines, and manage your purchases with ease.

Find answers about in-stock and ready-to-ship items, including signed and unsigned collectibles, accessories, availability, and restocking policies.

Learn how to send in personal items, request special preferences like ink color or autograph placement, and manage additions to cast pieces. Understand policies for inscriptions, personalization, and deadlines.

Understand our refund, return, and cancellation policies. Learn how to request refunds, return items, or cancel orders within the specified timelines.

Learn about the Signet Seal and how we ensure authenticity for all autographed items. Verify your collectibles and trust their provenance.

Explore your shipping options, including insurance, international delivery, and solutions for lost or delayed packages. Get your collectibles securely and on time.

Maximize your collecting journey with Signet Rewards. Learn how to earn points, redeem rewards, and unlock exclusive benefits across our tiers.

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