Find answers to all your order-related questions. Learn how to track orders, understand pre-order timelines, and manage your purchases with ease.
A pre-order lets you reserve items in advance, whether it’s an autograph for an upcoming event or exclusive memorabilia not yet released. When you place a pre-order, you’re securing your item in advance, with the opportunity to specify details like i
No worries at all! If you’d like to update your ink color, item type, photo ID, or photo size, please Contact Us. We’re happy to make changes to your order as long as it’s before the deadline. Additional fees could apply.
Each order page will list individual deadlines. You can also stay up to date through This Week with Signet, our weekly email featuring all upcoming conventions, guests, and deadline updates.
The more detail, the better! Think of it as giving us the full breakdown on your item, such as item type, dimensions, and special features—it makes finding and checking everything so much easier and ensures your order turns out exactly as planned!.
It’s all up to your preference! Black, silver, and gold paint pens are our most popular choices, but we offer many other options. We recommend choosing a color that contrasts well with the colors in your photo or item for the best results.
While we offer the most popular ink colors, there’s also a write-in option in the ink color section on every order. We’ll do our best to accommodate your request, but please note that if we don’t have your chosen color, we’ll use our discretion to se
Potentially! You can place orders for multiple guests within the same event. For example, you can combine orders for guests at Emerald City Comic Con, but not with guests from other events like C2E2 in the same cart. This policy helps us maintain cle
Yes! When placing your order, you’ll find a field where you can specify the location for the signature and any ordered inscriptions. If you’re sending a personal item, please be sure to label your item accordingly to indicate your preferred signing l
Yes! Just Contact Us to make edits to your pre-order. We can update your order before the deadline, though please note that some inscriptions come with an additional cost, which we’ll invoice you for when adjusting your order.
A personalization means the talent will add a message specifically to an individual or group. Examples include: “To Jennifer,” “Happy Birthday Arnold,” “To David and Brian,” or “To The Ramos Family.”
Quotes are limited to 8 words unless otherwise specified on an order page.
It’s unlikely that additional spots will open for sold-out pre-orders. If more become available, we’ll announce it via email and social media. Follow Us for Updates:. Instagram - @collectsignet. Facebook - Signet Collectibles. X - @collectsignet
Pre-orders typically ship 4–6 weeks after the signing or event ends. Stay updated with the latest event updates on our This Week with Signet page.
For pre-orders tied to events, timelines are linked to that specific event's updates. Shipping timelines are determined by when the signing or event is completed. Once your item ships, we’ll send you an email with tracking details. For the latest upd
Yes, talent may decline to add specific inscriptions based on their preferences or policies. If this happens, we will process your order without the inscription and refund any associated inscription fees.
If talent cancels their appearance at an event, we will refund all affected orders. Any personal items sent in for signing will be returned; however, return shipping for these items will not be refunded. You’ll be notified as soon as possible with up